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Exchange & Returns
How long does it take for me to receive my refund?

For PAYNOW and Credit Card, refunds may take up to 2 - 3 weeks, subjected to the processing duration of the bank.

 

For NTUC BTS / CDAC e-voucher, redemption will be reverse back to your e-voucher account within 2 weeks. subjected to the processing duration of the respective organization

If you paid via PAYNOW or Credit Card, refunds will be made back to the original mode of payment.

 

If you redeemm via NTUC BTS / CDAC e-voucher, redemption will be reversed back to your e-voucher account.

In the event that we accede to your request for refund of an online order, a $15 Cancellation / Amendment fee will be imposed on a per order basis. Pacific Bookstores reserve the right to impose reasonable terms and conditions for any consent to any Cancellation / Amendment of an online order.

 

If the order is delivering / have been delivered, the delivery fee will not be refunded.

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