How can we help?
If your questions do not fall under any of these topics, use the Contact Form for more assistance
Quicklinks
I've changed my mind and would like to cancel my order. Will I be refunded?
In the event that we accede to your request for refund of an online order, a $15 Cancellation / Amendment fee will be imposed on a per order basis. Pacific Bookstores reserve the right to impose reasonable terms and conditions for any consent to any Cancellation / Amendment of an online order.
If the order is delivering / have been delivered, the delivery fee will not be refunded.
What are the cost and types of shipping mode?
At your convenience, you may choose between Self-Collection and Home Delivery.
| Shipping Mode | Delivery Fee (incl GST) |
Delivery / Collection (Date & Time) |
| Self Collection | Free | *As per selected date / time |
| Home Delivery - Orders with 1 cart | $14.60 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 2 cart | $17.50 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 3 cart | $20.40 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 4 cart | $23.30 | *As per selected date (0900 - 1800) |
SELF-COLLECTION are at the respective SCHOOL BOOKSHOP.
HOME DELIVERY are fulfiled by 3rd Party Logistics
In consideration for families with more than 1 child from the same school, we have implemented multi-tiered delivery fee to optimise savings for their online purchase.
*Note: Orders purchased from Pacific Bookstores can only be delivered to addresses within Singapore. We do not deliver to PO boxes
Where are the Self-Collection point?
Self-Collection point are at the respective SCHOOL BOOKSHOP.
Please bring along your Order Confirmation email for verification on the day of collection
How do I view my purchase history?
1. Login here to your account. Key in your registered email and password
2. Click on MY ACCOUNT
3. Select VIEW ORDER
Top Questions
What should I do if my order has yet to arrive?
Your orders are usually collected by our third party courier few days before delivery.
If you did not receive your order on the day of delivery, you may track the order status here or reach out to SOS Delivery customer service at +65 98992636 / [email protected]
*Note: Delivery routes are determined by the courier company. The driver will attempt to deliver your parcel between 0900 and 1800hrs.
What happens if I miss my delivery?
The courier may attempt to re-deliver to you on another day, subject to their availabilty.
After 2 failed delivery attempt, your order will be transferred back to the school bookshop. You will be required to provide your order confirmation for collection.
If you wish to re-schedule for another delivery, there will be additional delivery charge of $25 per order.
What are your accepted mode of payment?
We accept the following modes of payment:
1. PAYNOW QR code
2. VISA / MasterCard (1.9% processing fee applies)
3. NTUC uCARE / CDAC (E-VOUCHER)
*Note: For NTUC uCARE / CDAC e-voucher holder, if your voucher balance amount is insufficient to offset the order amount. You are required to choose PAYNOW or VISA / Mastercard to pay for the remaining balance.
What should I do if I have problems logging in my account
You may try to reset your password here
Please check your spam/junk folder if you do not see the Reset Password request email in your inbox after submission.
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