Our Milestones
With over 46 years of experience in this industry, we have achieved several milestones as a team. Discover the milestones we have attained below.
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1976
 
Business establishment
Pacific Bookstores was established, serving 29 schools in Singapore.
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2002
 
Revolutionising the industry
The company was the first to offer online purchasing of school textbooks on its website. The network of schools grew to 66.
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2006
 
Key Partnerships
Pacific Bookstores was invited to be a working partner of The National Trade Union Congress (NTUC) in their annual "Back to School" Fair and is currently still supporting the event.
 
Business Expansion
Times The Bookshop Pte Ltd acquires stake in Pacific Bookstores.
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2007
 
Awarded as one of the top performing companies
Awarded the "Singapore SME 500" Award for being one of the top 500 performing companies in Singapore.
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2008
 
Awarded as one of the top performing companies
Awarded the "Singapore SME 500" Award for the second year running. The network of schools increased to more than 100.
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2011
 
Digitalising and streamlining operations
Pacific Bookstores introduced the usage of computer systems to automate its inventory management, ordering systems and other core processes. Computerization brought about great improvements in efficiency and allowed company processes to be more systematic.
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2012
 
Key Partnerships
Pacific Bookstores partnered with Capelle Consulting to build a customer centric culture based on the D.R.I.V.E roadmap designed by Capelle Consulting. The project was supported by Workforce Development Agency (WDA) and SPRING Singapore.
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2013
 
Awarded as one of the top performing companies
Awarded the “Singapore SME 1000” Award for being one of the top 1000 performing companies in Singapore.
 
Proficient in providing consistent and excellent staff training programs
Awarded 2013 Service Excellence WSQ Recognition Award for consistency of training staff in the Service Excellence Workforce Skills Qualifications (SV WSQ) programmes.
 
The adoption of Service Excellence WSQ framework
Recognized by the Singapore Workforce Development Agency (WDA) as the top twenty companies adopting Service Excellence WSQ framework.
 
E-commerce enhancements
The company revamped their E-Commerce (Online purchase) so as to enhance the online purchasing experience of their end customers.
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2014
 
Adopting a customer centric mentality
Pacific Bookstores sent 98% of their workforce to attend Customer Centric Course in June 2014. The company adopted ‘Continuous Training’ as a company-wide culture for long-term and continuous improvement initiative.
 
Team expansion
Set up an E-Commerce department to fine tune processes and customer service flow for online purchases.
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2015
 
Key Partnerships
Partnered with POSB/Singpost to take part in the National School Savings Campaign 2015.
 
Promoting cashless payment methods
Started to promote a cashless environment via the usage of EZ Link/Debit & Credit Cards at selected schools.
 
Introducing Pacific eShop
Launched new E-Commerce website (Pacific eShop)
 
Attaining Business Excellence Niche Standard (Service)
First Bookseller in Singapore to be awarded the S-Class Certification for achieving Business Excellence Niche Standard (Service)
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2016
 
FSC
Started promoting FSC certified items.
 
NTUC U-Care
Co-organized yearly back to school fair with NTUC U-Care for lower income families.
 
Operation enhancements
Piloting queue systems for bookshop operators.
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2017
 
Giving back to society
Pacific Bookstores embarked on its first Charity Day with Sarah Seniors Activity Centre and provided ration packs for 250 families.
 
Point-of-sale Enhancements
Embarked on POS system trial for school bookshops.
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2018
 
FAS Distribution System
Pilot run of FAS distribution system
 
Expanding our product range
Introducing IT Products to our product range.
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2019
 
A one stop shop for all parents
Offering online ordering of school uniforms*
 
 
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