GENERAL FAQ
1. How do I change my password or update my account information?
To change your password and contact details, follow these steps:
Go to My Account > My Profile.
Edit the information you want to change and click "Save Changes" when you are done.
2. I've forgotten my password, what do I do?
Go to the login page and select "Forget Password"
You will receive an email to the registered email address with the password reset link.
Click the link and reset the password.
3. Will I receive a e-receipt after I made payment?
You will receive an order confirmation email which includes an e-copy of the text invoice once your payment is confirmed.
If you do not receive any order confirmation email, please check your spam or junk folder just in case the email got delivered there instead of your inbox.
If so, please select and mark them as NOT SPAM, which would allow future messages to get through.
For further enquiries, you can email [email protected]
4. Where can I find my orders?
Go to My Account > My Orders
There, you may view all your Orders and Print Invoice
5. Can I exchange or return my item?
Unless your item is found to be damaged, or if the wrong product has been delivered, we do not allow returns or exchanges.
Please contact us at [email protected] with your order number and pictures of the damaged item for review.
FAQ - BOOKLIST PURCHASE
1. I have registered for an account but I can't log in after.
Please ensure you have entered the correct username and password.
Alternatively, go to the login page and select "Forget Password" to reset your password.
Should you still not be able to login, kindly contact our customer service hotline at +65 6929 8012
2. Can I combine different orders from the same school.
Yes, you may combine up to a maximum of 4 orders per transaction.
3. Can I use (NTUC, CDAC) vouchers for online purchase?
We do accept NTUC & CDAC vouchers for online purchase.
4. What should I do if I receive the wrong items or if there are missing items in the delivery?
Wrong item: Please email to [email protected] and label "Subject: Wrong Item-Order Reference PBSxxxxx"
Our customer service representative will contact you for the arrangement to exchange.
Missing Item: Please email to [email protected] and label "Subject: Missing Item-Order Reference PBSxxxxx"
Our customer service representative will contact you for more details.
Kindly note that for items that are not fulfilled, a credit note (Pink copy) will be issued by the bookshop and packed inside the delivery box.
5. My child have been notified that they will need to take Express subject instead of Normal. Can I change the books?
You may bring the books to the school bookshop for an exchange. Please ensure the books are in good condition with no names written.
You will be notified should there be any top up required.
If there are excess balance, you may exchange for other items or stationery
Customer Enquiries / Feedback
Should you have any queries / feedback about your orders, please feel free to contact us
Email: [email protected]
Phone: (65) 6929 8012
Our Customer Service is available from Monday to Friday, 9AM - 5PM
We are closed on Weekends and Public Holiday.
